SafeSmart Access' After Sales Service
Access to Comprehensive Services
With contractors in construction, transport or any other sector that require third-party involvement, the interaction is just that: a contract. Temporary involvement in a project is fine, but when it concerns worksite safety and reliability, it is better to know that you are hiring services that are from a company that is supportive of your objectives.
When the consultation, design, manufacture and installation of access equipment is done, you don't want to be left alone trying to maintain it or trying to source parts. At SafeSmart Access, when the project is in full-swing or completed — pending the next project — full after sales service is available.
Quality Assurance Guarantee
With certified documentation for compliance to Australian Standards, SafeSmart's Quality Assurance (QA) team are on hand not only to make sure that products leaving the factory pass and comply, but the installation and maintenance is implemented on an ongoing basis.
And a QA document is available upon request to all customers, too.
SafeSmart also provides a full quality-controlled experience, from commissioning to design, manufacture to installation. Where installation is required, project manager is assigned as an avenue of advice who also assesses worksite safety so that the erection of your scaffolding or other access equipment complies with Australian Standards and WorkSafe guidelines.
After Sales Parts and Maintenance
SafeSmart Access is with you for the long run, too. With records of every client's standard or custom solutions, any support given includes knowledge and supply of spare parts, should you ever need to perform maintenance or repairs. Serial numbers on the products and original design drawings enable accurate and timely supply.
For additional peace of mind for our valued clients, SafeSmart equipment can also be provided with maintenance and repair schedules as required. This ensures that the access systems can be tracked and maintained to the highest standards, ensuring the safety and compliance of the products is upheld.